timesheet software
 
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FAQ- Frequently Asked Questions

Q
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What is Job and Time Management System ?
A
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Job and Time Management System is an easy to use, web timesheet management system. It's simple - your staff can enter their timesheets, anywhere and anytime, via the web. All you need is a computer and access to the Internet. Job and Time Management System is available both as a hosted in the Cloud or you can purchase Job and Time Management System to install and run on your own Servers.
     
Q
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What is the difference between Job and Time Management System and Job and Time Management System In-House?
A
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The Job and Time Management System Hosted solution is hosted for you in the Cloud, all you need is a computer and access to the Internet to run the application. Job and Time Management System Hosted is purchased on a subscription basis via our website. Job and Time Management System In-House is for organisations looking for a timesheet solution to be hosted in-house to run on their own Servers.

Job and Time Management System In-House is purchased upfront rather than being paid for on a subscription basis. Job and Time Management System In-House is also a good option if you have specific data security concerns for hosting data in the Cloud.
     
Q
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What software is needed to use Timesheet.co.in?
A
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Timesheet.co.in will run on any standard internet browser, including Google Chrome, Internet Explorer, Firefox and Safari. It will also work on most mobile phone browsers. We recommend Google Chrome
     
Q
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What sort of companies can use Timesheet.co.in?
A
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Due to its dynamic features, Timesheet.co.in is suitable for all types of businesses. It is suitable for project based organisations requiring time tracking of employees and contractors on projects and tasks, and able to track travel time etc. It is suitable for non-project based organisations requiring generic staff timesheets, and there is a recruitment agency flavour of the system, suitable for recruitment agencies who want their employees to submit timesheets for approval by a designated manager.
     
Q
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Is it possible to export the timesheet data so it can be imported it into payroll systems?
A
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Yes, as long as your payroll system is able to import from one of the supported formats. Most payroll systems have a mechanism for importing raw data. Timesheet Portal is able to produce timesheet reports in raw formats such as CSV, Excel and Web Archive. You can even select which fields you want exported.
     
Q
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Do I have to install Timesheet.co.in to use it? 
A
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No. Timesheet.co.in is a hosted service (but can be purchased for self-hosting as well). There are no installation procedures or costs. Once you have signed up for an account, you can start using the system straight away. Software upgrades are part of the service, and do not require you to do anything. If you would prefer to host it on your own servers, there is an installable version which requires a Windows-based server and MS SQL database (there is a free SQL version available from Microsoft).
     
Q
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How easy is it to use Timesheet.co.in? 
A
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Timesheet.co.in provides a clean interface which mimics paper timesheets system, so its a no-brainer for employees. There are interactive tutorials which guide you through the configuration process and show you how to produce reports for exporting. Please see our screenshots on the features page for more details.
     
Q
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Can I integrate Timesheet.co.in with my HR software?
A
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Yes. We offer a web services (SOAP) API which allows you to synchronise your HR system with the Timesheet Portal database. This feature is part of our standard service. Integrating your software using our API will require some development work from your end. We offer an integration service and can integrate with most databases. If you are interested, please contact us for a quote.
     
Q
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Is my data secure?
A
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If you are using our hosted version, your data is stored a secure data centre. This is protected by CCTV, 24/7 security and very strict security procedures for personnel access. Additionally, there is fire suppression equipment. If there is a power outage, the data centre can continue to run for 30 days.
     
Q
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How do I cancel my free trial?  
A
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If you sign up for a free trial, you will be sent a reminder after 3 weeks to let you know your free trial period is almost over. If you do not want to continue using the service after the free trial, you don't need to do anything. Your account will be de-activated after the free trial unless you have entered your billing details and chosen to sign up for the full service.
     
Q
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What is the support provided?
A
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For subscription and online you would get free version upgrades and support (Email/Telephonic) during your subscription period For buy license type you would get free version support (Email/Telephonic) for 1year.
     
Q
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Is it compulsory to take AMC for Buy (Annual maintenance contract)?
A
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No, AMC is not compulsory; however we would strongly recommend going for AMC as with AMC you would get free support and 1 version upgrade.
     
Q
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Do you provide support onsite?
A
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Onsite visit can be provided for support or for training on chargeable basis
     
Q
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How do I demo JTMS?
A
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If you would like to have demo JTMS, go to Free Trial and fill out the submission form. You will be asked for some basic information. When we receive your submission for the demo request, we will activate your free trial, and you will be notified via email.
     
Q
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How long does the trial/demo last?
A
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30 days.
     
Q
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Will I be automatically billed at the end of the trial?
A
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No. We must receive indication from you that you wish to continue using your account. You must activate your account at the end of your trial. Otherwise, your account is inactivated.
     
Q
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Clients and jobs cannot be seen for inputting the timesheet.
A
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Because inspite of creating client and job master you have not bridged a link between client + job + staff. Once you carry out job allocation process it will get reflected in timesheet input screen. Check job end date in job allocation module.
     
Q
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Can approved timesheet be rejected.
A
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Yes, approver has a control to reject approved timesheet again.
     
Q
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Can we reject timesheet along with remark.
A
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Yes. Click on remark link provided in All Timesheet to input remark and reject timesheet.
     
Q
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Can I edit client name and job name of saved timesheet.
A
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No. We are not allowing to edit client name and job name for saved timesheet entry. You have to delete entry and reenter it.
     
Q
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Can we edit approved and submitted timesheet.
A
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No. We are locking approved and submitted timesheet entry.
     
Q
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Can we submit all saved timesheets
A
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Yes. Select all saved status timesheet entries and click on Submit to approval.
     
Q
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Can location input be made mandatory.
A
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Yes. For making it mandatory go to admin login --> utility --> configuration.
     
Q
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Can I add multiple expenses for single timesheet.
A
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Yes. While updating timesheet entries we have given provision for inputting multiple expense entries associated with.
     
Q
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How to freeze backdated timesheet input.
A
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Yes. Go admin login utility ---> Configuration option to activate freezing option.
     
Q
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If timesheet is freezed can we open it for a particular period.
A
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Yes. Go admin login utility à Freeze Timesheet Details option, Select staff name and date to open freeze period.
     
Q
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Is timesheet associated with leave module.
A
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Yes.
     
Q
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In timesheet put can we update total hours of work.
A
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Yes. Go admin login utility à Configuration option for setting up timesheet input format.
     
Q
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None of the report is generating.
A
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Your timesheets are not approved. Only for approved timesheet reports can be generated.
     
Q
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How to assign new staff / remove staff from existing job.
A
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From job allocation module.
     
Q
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How to linkup new job to new client and team member.
A
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From job allocation module.
     
Q
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How to add new hourly charges for the staff.
A
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Edit your existing staff and click on edit hourly charges.
     
Q
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Can I assign 2 approvers for a single job.
A
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Yes, there can be more than 2 approvers for a project. This option is available in job allocation, approver tab.
     
Q
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How can I do budgeting Project budgeting and Staff Budgeting.
A
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From job allocation module you can define project budgeting / staff budgeting. It is recommended use either of the budgeting option.
     
Q
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Can we input backdated timesheet entry.
A
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 Yes, provided you have not activated freezing option.
     
Q
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Can we export reports.
A
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Yes. All reports can be exported to excel, work, txt.
     
Q
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Can I assign same job for multiple clients.
A
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Yes. You have to carry out job allocation process for multiple client.
     
Q
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How many client, staff, job I can create in application.
A
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Unlimited.
     
Q
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Can we assign minimum working hours in a day and week.
A
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Yes. You have to configure the same from admin login in utility --- >configuration menu.
     
Q
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What type of reports can be generated from system.
A
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On the basis of timesheet approved various permutation combination reports can be generated like staffwise, clientwise, jobwise, expensewise.
     
Q
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How can user check remark for the rejected timesheet.
A
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If timesheet is rejected by approved, status will change to rejected in user login timesheet input screen. You just have to click on rejected, you will get pop-up for remark for rejection.

 

 
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